At Lohar Orthopedic Surgical, customer satisfaction is important to us. We ensure that all orthopedic and surgical products are carefully checked before dispatch. Due to the nature of medical and surgical items, returns are accepted only under specific conditions such as damaged products, manufacturing defects, or incorrect items delivered.
Customers must notify us within 24–48 hours of receiving the product if there is any issue related to damage, defect, or incorrect delivery. Requests raised after this period may not be accepted. Products must be unused, unopened, and returned in their original packaging along with the invoice and all accessories.
Once the returned item is received and inspected by our team, we will notify the customer regarding approval or rejection of the return request. If approved, a replacement or refund will be processed based on product availability and customer preference. Refunds, if applicable, will be processed using the original method of payment and may take 7–10 business days to reflect, depending on the bank or payment provider.
Shipping charges, handling fees, and any applicable taxes are non-refundable unless the return is due to our error. Lohar Orthopedic Surgical is not responsible for damages caused due to improper handling, misuse, or normal wear and tear of the product.
Customized, special-order, or clearance items are not eligible for return or refund unless there is a manufacturing defect. We reserve the right to refuse returns that do not meet our policy conditions.
For any return or refund-related queries, customers are requested to contact Lohar Orthopedic Surgical using the contact details provided on our website before sending any product back.
